Shipping & Delivery
All orders will be processed within 3 business days (excluding public holidays) of the order being entered into our system. Please allow an additional 5-7 business days from this date for postage within Australia. International postage times vary.
All orders are sent via Australia Post. A tracking number will be supplied for all items at the time of postage.
International purchases may be subject to customs taxes and charges at the destination country. TJC SHOP is not liable or responsible for these charges. Please check with your local authority before purchasing and importing goods.
Standard domestic postage (within Australia) is $12.50 or $17.50 for Express. See FAQs for international shipping rates. Additional charges may apply for express post and heavy or over-sized items.
Please ensure you enter the correct delivery address. We will not be held responsible for any incorrect delivery addresses given or any parcels returned to us because of incorrect delivery instructions, or failure to collect items from Australia Post if notified. Such items will incur new delivery charges before being dispatched again.
We take care in packaging items appropriately to avoid any damages, however if you do receive a product that has been damaged in transit please contact us within 3 working days from receipt date via email: firstname.lastname@example.org. Where possible, we will replace the item and reimburse return postage costs for the damaged goods.
Should your item/s not be available for any reason, you will be contacted by one of our staff members. Should you be looking for an item you have seen in our store that is not listed online, please do not hesitate to phone: +61 3 9416 2515 during business hours to obtain a price and have a mail order processed.
If you have ordered more than one item, from time to time we may have to deliver your order in separate shipments. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you place your order.
All delivery charges will be charged to you on the first order/delivery, any dispatch of a parcel thereafter to complete your order will be free of charge.
If you would like further information regarding the products or delivery options, please email email@example.com