We are happy to accept items for exchange or return within thirty (30) days of receiving your order providing:
- the items you purchased are in unused condition and in its original packaging
- the invoice / receipt is provided
- you have contacted us to arrange the return
Exceptions to our returns policy are:
- perishable items
- gift vouchers
- personal care items e.g., face masks
- sale items. We are not able to offer returns on sale items unless they are defective.
If you have an item that needs to be returned, please contact us at email@example.com or on 039416 2525 and we will let you know if the return is approved.
SHIPPING of returns
To return your product, you should mail your product to:
The Johnston Collection
PO Box 79
EAST MELBOURNE VIC 8002
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over AUD$75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org